Last updated: April 19, 2026
Plain language: We collect what you tell us (your companion preferences and chat messages), not what you don't. Your conversations are private. We don't sell your data. You can delete everything.
Companioo collects only the information needed to provide and improve the service.
| Data Type | What It Includes | Why We Collect It |
|---|---|---|
| Account Information | Email address, display name (if provided) | To create and manage your account |
| Companion Preferences | Appearance, personality traits, voice settings, and companion design choices you make during onboarding | To generate your AI companion and personalize your experience |
| Chat Conversations | All messages exchanged between you and your companion | To power the conversation experience and enable context memory |
| Subscription Info | Plan type, billing period, VIP status | To manage access to VIP content and billing |
| Age Verification | Age confirmation cookie (18+ status only) | To comply with age verification requirements |
| Usage Data | Login timestamps, features used, basic analytics | To understand how the service is used and improve it |
We do not collect government IDs, payment card numbers (handled by Stripe), biometric data (beyond AI-generated avatars), or precise geolocation data.
We use your data to:
Your conversations are private. Companioo does not sell, rent, or share your chat conversations with any third party — not with advertisers, data brokers, or affiliates.
The only exceptions where we may share data:
Companioo uses these third-party services, each with their own privacy policies:
Companioo uses the following cookies:
| Cookie | Purpose | Duration |
|---|---|---|
| companioo_age_verified | Remembers that you've confirmed you're 18+ | 1 year |
| polsia_vid | Analytics visitor identifier (Polsia platform) | 1 year |
Companioo does not use advertising pixels, cross-site tracking, or third-party marketing cookies. You can disable cookies in your browser, but doing so may affect the age verification flow.
We retain your data as follows:
You have the right to:
To exercise any of these rights, email privacy@companioo.com with your request. We respond within 30 days.
If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation:
Companioo is the data controller for all personal data processed. Our legal basis for processing is contract performance (providing the service you signed up for) and legitimate interests (improving the service, fraud prevention).
If you believe your GDPR rights have been violated, you have the right to file a complaint with your local data protection authority.
California residents have additional rights under the California Consumer Privacy Act (CCPA):
Companioo does not sell personal information as defined under the CCPA. We do not share personal data with data brokers or advertising networks.
To exercise your CCPA rights, contact us at privacy@companioo.com. We verify all requests via email confirmation.
Companioo takes data security seriously. We implement the following measures:
No security measure is 100% impenetrable. While we take all reasonable precautions, we cannot guarantee absolute security. You play a role too — use strong passwords and keep your account credentials confidential.
We may update this Privacy Policy from time to time. When we make material changes, we will:
Continued use of Companioo after changes take effect constitutes acceptance of the revised Privacy Policy.
For privacy-related questions, data access requests, or to report a concern:
Email: privacy@companioo.com
We aim to respond to all privacy inquiries within 30 days. For urgent matters involving potential data breaches, please include "URGENT" in the subject line.